Privacy Policy

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Account Information: When you register as a merchant, store owner, or consumer, we collect contact details such as your full name, email address, phone number, and account credentials.
• Storefront and Catalog Data: For merchants, we collect and store store profile metadata, catalog details, product descriptions, pricing, inventory levels, category classifications, and operational logs.
• Transaction and Billing Data: We collect details of orders, sales transactions, delivery options, and invoice records. Payment details are securely processed directly by our authorized payment gateways (such as Hubtel and Paystack) and are not stored on our servers.
• Device and Connection Logs: We collect device-specific information including hardware model, operating system version, local database synchronization states, and peripheral details (such as connected Bluetooth, USB, or Web Serial receipt printers) to ensure system reliability and print outputs.

3. How We Use Your Information

We use the collected information for various business purposes, including to:

• Provide, operate, maintain, and support our Services.
• Process transactions, handle orders, and facilitate prompt deliveries.
• Enable native system integrations such as printing receipts over Bluetooth/USB and initializing native share sheets.
• Send system updates, transactional confirmations (such as automated SMS alerts for new orders), and administrative messages.
• Enforce subscription governance tiers (e.g., active trial validation and inactive tier privacy masking under the Platform’s policies).
• Identify and repair system sync drifts, conflict histories, and performance backlogs.
• Detect, prevent, and address security threats, fraud, and cross-tenant data leaks.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information in the following circumstances:

• Authorized Providers: With payment gateways (e.g. Hubtel, Paystack) and telecom providers (SMS delivery channels) required to fulfill transactions.
• Legal Obligations: When required by applicable regional regulations, including Ghana's Data Protection Act 2012, or to comply with law enforcement requests.
• Tenant Isolation: We enforce strict database-level security parameters so that a merchant's sales registers, transaction records, and buyer logs are fully isolated from neighboring tenants.

5. Data Privacy & Security

We prioritize the security of your data. We implement robust technical and organizational safeguards (including data masking for sensitive customer details on inactive merchant accounts, JWT authorization validation, and secure tenant database partitioning) designed to protect your information from unauthorized access, loss, or alteration.

6. Your Rights & Choices

Depending on your location, you may have specific data rights, including:

• The right to access, update, or correct your registration information.
• The right to request the deletion of your personal account data.
• The right to opt-out of marketing communications.

To exercise any of these rights, please contact our support team at the contact details listed below.